If you’re using an iPad, you can also swipe down from the top-right corner to view Control Center and make sure that Silent Mode is off. Open Settings > Do Not Disturb and make sure that Do Not Disturb is off. Turn up the volume with the volume buttons on the side of your device. If you still do not hear any sound coming from the app, watch this video.Ģ-I bought a new device, how can I transfer my app to it?Ĭlose all the open applications and restart your device. On your new device, you need to download the game and then restore your purchase. There is a “Restore Purchase” button on the main menu or parents page of our apps, just click on it and make sure to put in the same login information that you used for purchasing our app. After restoring your purchase you should be able to enjoy the full content.ģ-I bought the paid version of a Cubic Frog® app through in-app purchases, but I can’t see the full content yet. When this happens, you need to restore your purchase. There is a “Restore Purchase” button on the main menu or parents page of our apps. After restoring your purchase you should be able to enjoy the full content.Ĥ-I updated the iOS on my device, and the paid version I bought with in-app purchases is locked again, should I pay again? Click on it and make sure to input the same login information that you used for purchasing our app. No, if you paid for in-app purchases one time, you do not need to pay for it again. There is a “Restore Purchase” button on the main menu or parents page of our apps, just click on it and make sure to input the same login information that you used for purchasing our app. After restoring your purchase you should be able to enjoy the full content. We recommend that you use parental control on your device and/or your children’s devices.Please check out the Parental Control Page.Ħ-I bought the app by mistake and I need a refund. You must contact Apple App Store directly.ħ-My iTunes app download was interrupted, how do I resume it?Ĩ-What is a promotional code and how can I redeem it? Please note that developers do not have any access to the purchasing process. App Store promo codes let you redeem a full version of any game for free. Each promo code is unique and can only be used once. This is what they typically look like: MZGPRN5O3RN.
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